Poor service by CDC

disgressing 1st..

Go FRANCE.. rooting for you.. though i nv buy... no chance.. its 2am tmr morning on channel 5 or 27 peeps.. dun miss it.. 1.5 billion will be watching..


back to the email..

To whom it may concern,

I have been a CDC member for about 3 months and find that certain services provided by CDC are rather wanting at times.

I have come to notice that the phone line given on the website and book (6841 8900) never ever seems to get answered. Or perhaps it does get answered, after 100 rings or so. Somewhere around there. I'm not the only one who has noticed this particular phenomenon, many of my friends (past and present members of CDC) have also brought this to my attention.

Furthermore, I observe that a minority of the receptionists show disinterested looks when queries are put forward to them, and often speak way too fast when responding to the them.

I believe this is unbecoming of an organisation which happens to be an awardee of the ISO 9001: 2000 certification, a Singapore Quality Class recipient and one which has attained the People Developer Standard, among many other awards. Bluntly put, it devalues the awards.

Another point that I would like to bring up is about practical lessons. The lessons (in fact EVERY SINGLE LESSON - as my friends and I have noticed again and again), starts late and ends early. The instructors are often not puntual, many a times arriving at the car around 5 minutes late for lessons, and end the lessons 5-15 minutes early. Be anything, but on time (Is this an unspoken motto? - I wonder). I would also like to voice my dissatisfaction about the digital clocks in the cars. They're 5 minutes early and I believe give the instructors the wrong impression of the time, contributing to the early release.

As paying customers, we pay as much as almost $70 for a 100 minutes lesson. Costly as it already it, the last thing we would want is to be shortchanged by 20 minutes. That is equivalent to throwing $14 into the drain, or into the bin, whichever is more wasteful.

I know that for lessons that begin late and those that end early, students are required to type their passwords to acknowledge (and in the process agree to it happening), but, when the instructors has already parked the car and turned off the ignition, I do not think there is much we students (and customers mind you) can do about it but type the password and end the lesson.

Perhaps it is that my friends and I are too observant (overly?), or that many have noticed, but failed to voice out. Well in any case, today I am doing it, and I seriously hope some action will be done to follow up on this complaint.

Yours sincerely,
a dissatisfied customer


i'm bored.. lolz.. probably sarcastic enough... i shall exempt the above letter from copywrite laws.. so dun hestitate to copy and paste and emial to them