Letter to HP and Starhub

Hi there, I read with disgust the article dated 24 December 2006, "It doesn't have this", The New Paper.

I quote: "HP had assured them that the laptops the customers received would have the same functionality as those advertised".

I find this an utterly irresponsible way of shifting the blame and refusing to acknowledge what was promised to consumers.

My order number is CCSG06121272XXX and I am awaiting delivery of my notebook. To find out that it would be without Centrino (as promised and also implicitly meant on the box) is very disappointing.

To make matters worse, HP's claim that a Centrino notebook and a non-Centrino notebook functions the same way is absolutely ridiculous. If that was the case, why, can someone tell me, would Intel spend so much promoting its Centrino technology?

To list one big difference, the Broadcom's wireless adapter does not come with Intel's Power Save Polling. How can you then claim the functions are the same?


Futhermore, the advertisements that prompted me to sign up claim that the laptops are worth UP TO $2,299. Last I checked, the laptops given out do not come with bluetooth even though it is indicated on the laptop itself (beneath the battery compartment). Please explain this. A trip to any electrical store like Best Denki, Courts or even Harvey Norman shows me that I can get a V3000 series Laptop for less than $2000 but yet comes with better functions than V3136. To list a few, it comes with bluetooth and is Centrino (meaning an Intel wireless card).


To say I'm disappointed is an understatement, in view of such business ethics displayed by HP and Starhub, one a listed company on the US stock exchange while another is among the top 3 telcos in Singapore. It is unbecoming.

I have been a Starhub customer for quite some time and have bought a few HP products over the years. If this is the kind of half-past-six service standard you guys are providing, I would seriously have to consider switching to alternative companies to obtain better services.

My mobile number is 9386XXXX and I hope HP and Starhub gets back to me with a satisfactory response, and not some lame duck excuses given such as it being a typo.

Regards,
XXXXXXX.

P.S. I have heard that some customers have been provided with $100 Takashimaya vouchers as compensation. My question is, why the distinction? Are you implying that some customers are less valued than others?

If need be, my I/C number is SXXXXXXXG.


oh ya.. the article is here... http://newpaper.asia1.com.sg/printfriendly/0,4139,120056,00.html .. muahahaha...


Said National Serviceman Kenneth Teow, 19, who renewed his subscription on 28 Nov: 'StarHub should... find a suitable way to compensate us.' He added that he has e-mailed both StarHub and Hewlett-Packard (HP), which makes the computer.


haha.. cool..